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FAQs

you have questions, we have answers.

Frequently Asked Questions

What is PLA best used for?

Being one of the easiest materials to print with, PLA filament is the perfect hobbyist material! Providing stiffness, good strength and ease of use, PLA filament is perfect and best used for your everyday 3D printing needs.

What temperature should I print at?

Temperature needs vary by filament, you will be provided with the appropriate temperature on your spool.

Is your filament compatible with my printer?

As long as your 3D printer accepts PLA 1.75mm filament, our PLA filament will be compatible with your printer.

What spools do you use?

We use cardboard spools. At Clavius3D we believe in sustainability. Our spools are made out of renewable resources and are 100% recyclable.

Do you offer returns/exchanges?

At Clavius3D we strive to provide you with the highest quality filament. If you do happen to have any issues with your order, please do not hesitate to contact us at support@clavius3d.com or Discord.

Do you have educational discounts and wholesale available for your 3D printing filaments?

Yes, we do. If you are in need of an educational discount or purchasing wholesale please feel free to contact us at sales@clavius3d.com

How can I cancel or change my order?

You can cancel or change your order before it has been shipped out, if you are in need of doing so please contact us at support@clavius3d.com or Discord.

Do I need an account to place an order?

No, you do not need an account to place an order. Accounts are convenient if you plan to purchase again, track orders or stay up-to-date with promotions.

How do I track my order?

If the shipping method you chose includes order tracking, you will be provided a tracking number via your email.

How long will my order take to receive?

We will generally ship out your order 1-2 days after being placed, afterwards it is dependent on the shipping method you chose at checkout.

How do I contact you on Discord?

Simply join our server at https://discord.gg/eJdNgCbd3Z , then open a support ticket and we will assist you as soon as possible.

What payment methods do you accept?

We accept most credit/debit cards and paypal.

Who should I contact if I have any other questions or am in need of support?

If you have further questions or are in need of assistance please do not hesitate to contact us at support@clavius3d.com or Discord